General questions (payment, shipping, ...)

What are the accepted payment methods?

Payments are possible with debitcard, creditcard, iDeal or through bank transfer.

Can I pay by invoice?

Yes. Only with a first order through our webshop, it is not possible to pay by invoice.

Do the prices on the webshop include VAT?

The prices displayed on our website are all exclusive of VAT. At checkout, you will see the total including VAT.

Wat are the shipping costs? Do I qualify for free shipping?

Delivery costs via our webshop are usually €20 for Belgium and €32 for all other countries within the EU. Shipping cost expires when the order is €150 or more. You can also choose to pick up ordered goods 24/7 at our location in Zwevegem. This is completely free of charge.

What is the estimated delivery time of my order?

All orders received before 12:00 will be shipped the same day. If the order contains a color that still needs to be developed, the estimated delivery time can be as long as 10 to 20 working days.

Can I track my order?

Once your order leaves our warehouse, a tracking code is available for you to track your order.

Do you ship internationally?

We ship internationally. Additional delivery and customs fees may be charged depending on the destination. Please feel free to contact us.